The Telecom Regulatory Authority of India (Trai) has been very active on Twitter lately with all that is happening in the DTH industry. The industry watchdog has recently introduced a new tariff regime in the country which regulates the pricing of TV channels, monthly TV subscription pricing and much more on similar instances. While the complete transition of the subscribers and DTH providers will be finished by February 1, in its run-up to the ultimate date, Trai is issuing many clarifications to the consumers so that there is no confusion about what the subscribers should pay for a particular service. In a recent tweet, Trai has also issued clarifications about the rule on faulty connection and what the consumers should do if they face an issue relating to the same.
Trai Rule on Faulty TV Connection
The industry regulator tweeted saying that in case any customer faces the issue of faulty connection then there is a provision of a call center where the subscribers will be able to register their complaint and log in their grievance. Further, in the Tweet, Trai said that in case after making a claim there is no action from the respective cable operator or DTH provider then the subscribers won’t have to pay after 72 hours. It is worth noting that many subscribers who switch to a set-top box or migrate their services to another operator might face such faulty connections and the set-up of such an accountable system tightens the noose around the DTH providers and cable operators who will now put more emphasis on customer service.
Max Cap on Installation Charge, Service Charges and More
In the past few days, this is not the only clarification that Trai has issued. The regulator also revised and regulated the rates which the consumers were paying to the service providers for services like installation, repair, card replacement and more. As per the new Trai mandate customers needn’t spend more than Rs 200 if a representative of the company visits their home. Further, they will only be required to pay Rs 300 if they want their smart card replaced. According to a similar mandate, Trai has capped the installation and activation charges of DTH services at Rs 500. Previously, service providers were charging exorbitant prices from their customers. However, now the subscribers have been ensured that they won’t have to pay more than Rs 500 for both installation and activation combined.
Before this, the service providers were charging up to Rs 1,200 for both of these things, but now the charge has been divided into two parts, and Trai has noted that subscribers will be charged a maximum of Rs 350 for installation and Rs 150 for activation of services. However, with that pricing, the consumers were not paying separately for the equipment, but most likely now they will have to deposit a refundable amount upfront before the beginning of services.
Souce - TT
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